Terms of service
General Terms and Conditions of VK STUDIO runs an online shop (hereinafter "online shop") at the URL www.vkstudio.de and the associated sub-pages. For all orders via the online shop as well as deliveries and services on the part of VK STUDIO only apply these general terms and conditions in the version displayed at the time of the order. We do not recognize deviating conditions of the customer unless we have agreed to their inclusion in text form. The online shop is designed for consumers to place orders. Merchants can also place orders, but commercial resale of the purchased goods is prohibited.
Content:
§ 1 right of withdrawal
§ 2 conclusion of contract
§ 3 Storage of the contract text
§ 4 products
§ 5 prices, partial deliveries, partial revocation
§ 6 delivery, dispatch
§ 7 payment
§ 8 retention of title, right of retention
§ 9 customer service
§ 10 Warranty, transport damage
§ 11 liability
§ 12 copyrights
§ 13 Information on online dispute resolution
§ 14 final provisions
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§ 1 right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods. and have been informed of your right of withdrawal. In order to exercise your right of withdrawal, you must contact us
VK STUDIO
Hölertwiete 4
21220 Seevetal, Germany
E-MAIL: info@vkstudio.de
by means of a clear declaration of your decision to withdraw from this contract in text form (e.g. letter or email). If you make use of your right of withdrawal, we will immediately send you a confirmation (e.g. by email) of the receipt of such a withdrawal. In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You have the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract
VK STUDIO
Hölertwiete 4
21220 Seevetal, Germany
E-MAIL: info@vkstudio.de
to be returned or handed over. The deadline is met if you send the goods before the period of fourteen days has expired. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
According to the law, the right of withdrawal does not apply to:
Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal also expires in the event of:
Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
§ 2 conclusion of contract
By submitting the order form in our online shop, you are making a binding offer to conclude a contract with us for the products you have ordered. You place the order when you send the completed order form to us by clicking the "Order now for a fee" button. A contract is concluded between you and VK STUDIO with the sending of an acceptance by email within a reasonable period, if you should not receive this contrary to expectations, with the timely sending of the goods to you.
After submitting your order, you will receive a confirmation email that your order has been received. This e-mail is not an acceptance of your offer, but only serves to inform you that we have received your order.
VK STUDIO is entitled to refuse your order, in particular if there is reason to suspect that the goods purchased through our online shop are to be commercially resold. The contract language is German.
§ 3 Storage of the contract text
Your order data will be saved by us. You will receive an e-mail confirmation of receipt of your order including cancellation policy, which you can print out or save.
§ 4 products
The goods offered in the online shop are presented in the form of digital photographs based on the actually existing goods. Slight deviations between representation and reality do not represent a defect in the goods ordered. All images and photos are protected by copyright. Use of the images and photos without the express consent of
VK STUDIO is not permitted. VK STUDIO reserves the right to assert all claims under copyright law.
§ 5 prices, partial deliveries, partial revocation
The products presented may no longer be available at the time you visit our online shop. Furthermore, in rare cases, prices can be updated during the ordering process. All additional costs for your order are immediately added to the total price during the ordering process. VK STUDIO is entitled to make partial deliveries. If you have a right of withdrawal in accordance with Section 2 of our terms and conditions, you can also partially exercise this, i.e. only return certain goods from your order, provided that the goods in question have their own item number. In such a case, you will only be reimbursed for the delivery costs for the shipment to the extent that these were caused solely by the returned goods. If the delivery costs would also have been incurred or the corresponding amount if you had only ordered the goods for which you have not exercised the right of withdrawal, you have to bear these delivery costs. Even in the case of partial cancellation, the delivery costs will not be reimbursed, which are based on the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us.
§ 6 delivery, dispatch
The delivery of goods takes place regularly on the dispatch route and to the delivery address specified by the customer. When processing the transaction, the delivery address specified in the seller's purchase process is decisive. Deviating from this, when choosing the PayPal payment method, the delivery address stored by the customer at PayPal at the time of payment is decisive.
If the transport company sends the goods back to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment. This does not apply if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller had announced the service to him a reasonable time in advance .
Pickup is not possible for logistical reasons.
Vouchers are given to the customer as follows:
- by email
VK STUDIO sends your jewelery primarily by Deutsche Post letter. The transport risk lies with the sender. Unless otherwise agreed with you, delivery will take place within 3 - 7 working days to the delivery address you specified, depending on the type of dispatch. Due to unforeseeable events such as strikes, delays may occur in exceptional cases.
In the case of partial shipments, the shipping costs are only charged once.
The delivery time to countries subject to duty is five to ten working days. We would like to point out that we bear the costs for door-to-door transport, insurance of the goods and any costs for accompanying documents. Any import sales tax incurred and any customs duties will be invoiced separately to the recipient by the supplier company (the respective partner freight forwarder in Switzerland). Please note that you may have to pay foreign bank charges. For all deliveries to third countries, the prices stated for the items are net prices.
§ 7 payment
The prices stated at the time of the order apply. All prices include the statutory value added tax. Shipping costs are calculated separately. There is no possibility of drawing a discount. All additional costs, such as import sales tax or import duties, are to be borne by the customer.
Various payment options are available to the customer, which are specified in the seller's online shop.
If the payment method "PayPal" is selected, the payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms of use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. This implies, inter alia. requires that the customer opens a PayPal account or already has such an account.
If the payment method "SOFORT" is selected, payment will be processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "SOFORT"). In order to be able to pay the invoice amount via "SOFORT", the customer must have an online banking account with PIN / TAN that has been activated for participation in "SOFORT", identify himself accordingly during the payment process and submit the payment order to "SOFORT" to confirm. The payment transaction is carried out immediately afterwards by "SOFORT" and the customer's bank account is debited. The customer can find more information about the "SOFORT" payment method on the Internet at https://www.klarna.com/sofort/
Despite the utmost care, it can happen in exceptional cases that goods in the online shop are marked with an incorrect price. In addition, after a purchase, order confirmations may contain incorrect information. If this is due to a technical error, VK STUDIO is entitled to contest the purchase contract due to an error.
§ 8 retention of title / right of retention
The delivered goods remain the property of until they have been paid for in full
VK STUDIO. If you are a merchant, you only have a right of retention or the right to refuse performance in the event of legally binding and undisputed counterclaims.
§ 9 customer service
If you have any questions about your order or if you have any complaints, please do not hesitate to contact us: E-Mail: info@vkstudio.de
We strive to answer your request within 24 hours on working days.
§ 10 Warranty, transport damage
The statutory warranty law applies to ordered goods. If goods are delivered with obvious damage to the packaging or the contents, the customer must immediately complain to the delivery agent concerned and refuse to accept them, irrespective of his warranty rights. The VK STUDIO online shop must be informed immediately by email.
E-mail address: info @ vkstudio.de
§ 11 Liability for Defects
If the purchased item is defective, the provisions of statutory liability for defects apply.
The customer is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. If the customer does not comply, this has no effect on his statutory or contractual claims for defects.
§ 12 copyrights
We or our partners hold all rights to images, films and texts that are published on our online shop. Use, duplication, processing or storage without express consent or without legal authorization is not permitted.
§ 13 Information on online dispute resolution
The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
§ 14 final provisions
German law applies to the exclusion of the UN purchase law. Should one or more provisions be ineffective, this does not affect the effectiveness of the remaining provisions. These general terms and conditions are only available in German. A contract can only be concluded in German.
March 2021
Contact
VK STUDIO
represented by Katharina & Friederike von Karp
Hölertwiete 4
21220 Seevetal, Germany
Email: info@vkstudio.de
